CyberPanel is a robust web hosting control panel; however, like any complex system, it may occasionally experience authentication issues. This guide offers a step-by-step approach to diagnosing and resolving user login problems in CyberPanel. Initial Symptoms Our troubleshooting process began with two primary symptoms: An error message indicating “Administrator matching query does not exist.” This […]

First, please execute the following command: touch /usr/local/CyberCP/debug This command will initiate the generation of additional debug logs. If you encounter any issues with CyberPanel, you can run this command and subsequently capture the output from `/home/cyberpanel/error-logs.txt`. Next, try the following commands to gather more information: cat /usr/local/lsws/logs/error.log | grep “your IP or domain or […]

You have successfully debugged CyberPanel and executed the upgrade script. As a result, the main page is now operational; however, you are currently unable to log in for an unknown reason. If you take a moment to open the response section in your browser’s developer tools, you may observe the following console log: {userID: 0, […]

SSH into your CyberPanel server and execute the following command: mkdir -p /usr/local/CyberCP/public/imunifyav Next, run this command to download and execute the ImunifyAV deployment script: wget https://repo.imunify360.cloudlinux.com/defence360/imav-deploy.sh && bash imav-deploy.sh It is important to note that, with the latest version of CyberPanel, the imav script is currently unable to create the necessary directory on its […]